Get ready for the co...
Our friends over at ICANN are at it again. Move over .com and .org and get ready for a nearly infinite variety of new web ...
Think Green. Go Gree...
It seems that everywhere we turn, we are constantly bombarded with information about the energy crisis, "going green" and "reducing our carbon footprint." To be ...
Down with Stress! - ...
For all of us client-face folks, stress in our day-to-day can really contribute to a negative client experience when communicating with our customers. First things first, ...
The Conference on Cu...
This is the first installment of posts regarding Zach and I's trip last month to the SkillPath Conference on Customer Service. To maximize our experience ...
Deflecting the Sting...
In our daily interactions with clients, conflict is inevitable. It may be a cry for attention from the client, generalized anger directed at the nearest ...
How to Build Rapport...
Each customer interaction we have in the customer service group is an opportunity to refresh our clients and further ingrain them into their solutions. Building ...
Attitude Makeover...
Help! I Need An Emergency Attitude Makeover! At The Conference on Customer Service, much of our discussion was centered around one of the most important aspects ...
All Hail! Comcast is...
I come to you today a liberated soul. I have finally cut the cord and canceled my Comcast service. Their piss-poor customer service, overpriced service ...
Things to consider b...
As I was tackling some projects around the loft this weekend, (with about 20 other prospective projects going through my mind) I wanted to develop ...
Brio is slow, like m...
So I went to lunch at Brio today for Thomas' birthday. It is convenient as it is next door to the office, but more ...
The Death of Twitter...
My father sent me an op article today on the death of twitter. It was written by Mark Hornung who is a senior vice president ...
Great FML.com post a...
Slightly harsh... but still pretty funny: Today, I overheard my dad's friend complaining to my dad that his new baby boy is a ginger. I continued ...
It’s the SWINA...
In honor of all the Swine Flu (or Influenza A virus subtype H1N1 for all you med school kids out there) hoopla in the media ...
Whirlyball Atlanta W...
...makes me question their family oriented-ness. See pic. MemberClicks went out to Whirlyball in Roswell yesterday to enjoy pizza, beer, and beating the crap out ...
Buckhead Sunset - Ap...
This is another video I made with the new Canon Vixia HF S100 HD camcorder. This is the sunset from this evening, sped up 2000%. ...
