Attitude Makeover
Help! I Need An Emergency Attitude Makeover!
At The Conference on Customer Service, much of our discussion was centered around one of the most important aspects of our client-facing interactions: attitude. I’m sure we have all heard the old saying, “Attitude is Everything.” Well, while attitude might not be _everything_, it is the single most significant determining factor of your success in many situations. And here is the best part: it is something that you have total control over.
People tend to think of an attitude as being simply positive or negative. However, there are an infinite number of possibilities like friendly, confident, determined, warm, unstoppable, silly, playful, outrageous, peaceful, easy-going, open-minded, compassionate, optimistic, and about five hundred other well-suited adjectives. (let’s not forget their negative counterparts too) Use your creativity and experiment with different attitudes for different situations. This will lead you to being more powerful and effective in your relationships.
We tend to get bogged down in the tactical nature of our day-to-day operations and think our attitude is born strictly out of the situation. We think our attitude is the right attitude for the way things are. With this mindset, our attitude goes unexamined and unquestioned. While we are all guilty of this, our attitude is completely optional and flexible. It is possible to have any attitude in any situation, and there is no “right” attitude for a particular situation. The truth is that it’s easy to change your attitude, if you know how.
Change your attitude and you automatically change your perspective, the way you interpret things, the decisions you make, the actions you take and the results you get. I challenge you: alter your life by the way you think. Put things in perspective. Accept the things that you cannot change. Change what you can. I won’t say its as easy as changing clothes, but with a little conscious effort and hard work you will be well on your way. Take the first steps of your attitude makeover today!
