The Conference on Customer Service
This is the first installment of posts regarding Zach and I’s trip last month to the SkillPath Conference on Customer Service. To maximize our experience at the conference, we split up and took two separate tracks focusing on different aspects of customer service. Zach chose the first track, “Creating Great Service Experiences, One Customer at a Time”, which touches on many service-related aspects including managing difficult customers, motivation, delivering on expectations, maximizing employee usage, and appropriate phone voice. The track I chose, “Remembering to Be Good to Yourself Too”, focused on eliminating stress, deflecting put-downs, building rapport, attitude improvement, and how to say “No.” Over the next few weeks, Zach and I will be posting our experiences from each of the sessions from the conference to ensure that all of us can benefit from the information gathered. Keep an eye out for our first post and have a Happy Friday!
