Think Green. Go Gree...
It seems that everywhere we turn, we are constantly bombarded with information about the energy crisis, "going green" and "reducing our carbon footprint." To be ...
Down with Stress! - ...
For all of us client-face folks, stress in our day-to-day can really contribute to a negative client experience when communicating with our customers. First things first, ...
The Conference on Cu...
This is the first installment of posts regarding Zach and I's trip last month to the SkillPath Conference on Customer Service. To maximize our experience ...
Deflecting the Sting...
In our daily interactions with clients, conflict is inevitable. It may be a cry for attention from the client, generalized anger directed at the nearest ...
How to Build Rapport...
Each customer interaction we have in the customer service group is an opportunity to refresh our clients and further ingrain them into their solutions. Building ...
Attitude Makeover...
Help! I Need An Emergency Attitude Makeover! At The Conference on Customer Service, much of our discussion was centered around one of the most important aspects ...
